FOR IMMEDIATE RELEASE
|CONTACT:||Buel C. Young||MVA Media Relations|
MVA WALNUT HILL BRANCH OFFICE EXPANDS TO TWICE ITS SIZE
More Services Available to Customers
GLEN BURNIE, MD (March 25, 2013) – The Maryland Motor Vehicle Administration (MVA) has increased its size and services in the Walnut Hill Shopping Center. The MVA branch office, now located at 16520 Westland Drive, Gaithersburg, MD, has moved next door from its old location, doubling in size and increasing the number of counters available to serve customers from 7 to 12 to better accommodate the citizens of Montgomery County.
“Customer service is a top priority at the MVA. We serve over 100,000 customers each year at Walnut Hill and expect that number to increase each year,” said MVA Administrator John T. Kuo. “This state-of-the-art branch office is able to handle the expected 10 percent increase in transactions while maintaining a high level of customer satisfaction. Walnut Hill branch office is the first to transition from the MVA Express name with limited service to a branch office with expanded driver’s licensing and vehicle registration services.”
The Walnut Hill branch office now offers the ability to take the Maryland law tests for new drivers to obtain a learner’s permit, conversions for out-of-state driver’s licenses, in addition to the following driver’s services:
Renewal of MD Driver's License
Photo Identification Cards
License Plate Returns
Provisional Driver's License Conversions
Profile (under 21 years of age) Driver's License Conversions
Duplicate Driver's Licenses
The Walnut Hill MVA branch office also offers vehicle renewals, disability placards and duplicate vehicle titles at the counter and the following options are available at the first 24 hour self service kiosk in Montgomery County, located at the branch office:
Vehicle Registration Renewals
Vehicle Emissions Inspection Program (VEIP) Extensions
Duplicate/additional registration cards
Order Plates (Agricultural, Chesapeake Bay, Personalized & Standard)
Pay Administrative Flag Fees
Request County Pride stickers
The MVA Walnut Hill Office is open Monday - Friday 8:30 am to 4:30 pm and Saturday 8:30 am to 12:00 noon. Diver’s licensing services are offered on Saturday. Vehicle services, except those available through the MVA Kiosk, are not offered on Saturdays.
The MVA’s Walnut Hill office in the Walnut Hill Shopping Center was opened as an express in 1989, offering limited services. It was originally intended to relieve the wait times and overflow of customers at the MVA Gaithersburg branch office, one of the State’s busiest.