| • MVA's Mission|
• Service Time Impacts
• Zero Tolerance Message
Welcome to the MVA web site. The MVA touches the lives of virtually everyone in our state. Our core mission is to deliver services in the most efficient manner possible, to ensure the safety of every driver and to maintain the integrity and security of our processes for every product issued by MVA. Internally, we refer to these mission goals as the three "S", which stands for Service, Safety, and Security.
We recognize that your time is valuable, so we are constantly working to apply the latest technology to replace the need for you to visit an MVA Office, and when you have to visit to make that visit as quick and productive as possible. You may have noticed our new advertising campaign Anywhere, Anytime, MVA Online. We take this saying to heart and are actively working to provide as many services as possible online.
We are proud to be leaders in implementing new approaches to customer service, promoting driver safety, and securing information. I have challenged the agency to continue its quest to improve customer service through both original innovation and incorporating the best practices from around the nation.
I hope you will find this web site convenient to use and keep in mind that our customer agents at our Customer Service Center (CSC) are available to assist with questions or transactions not currently available on the internet. You can reach the CSC by calling 1-410-768-7000.