| • MVA's Mission|
• Service Time Impacts
• Zero Tolerance Message
Welcome to the MDOT MVA website! Each year, our dedicated employees complete more than 11 million transactions for Maryland residents and we strive to put YOU, our valued customers, first by delivering premiere customer service, in a secure and efficient manner. We are also dedicated to the safety of every driver traveling on our roadways.
We know your time is valuable and we have worked diligently over the past year to roll out several customer service enhancements—both online and in our branch locations—that allow you to complete your transactions as quickly as possible. Many of our products and services are now accessible by visiting MVA Online . The MDOT MVA’s Customer Service Call Center is also available to assist you by calling 410-768-7000 or by email at MVACS@mdot.state.md.us
When Governor Larry Hogan took office in 2015, he tasked state agencies with improving customer service across the board. This initiative, known as the Customer Service Promise, has inspired us to significantly improve the customer experience at MDOT MVA and exceed your expectations. We have done this in many ways, from providing one of the most secure driver’s license and identification cards in the nation, to bringing TSA PreCheck, TWIC Card, and Department of Natural Resources services to several of our MDOT MVA branch offices. Online we also now offer the sale of EZPass devices as well as the opportunity to renew your boat registration. Our goal is to provide convenient, efficient, and secure services to Marylanders.
Not only is the MDOT MVA tasked with providing outstanding service to our customers, but as Governor Hogan’s Highway Safety Representative, all the employees at the MDOT MVA are dedicated to reaching zero deaths on Maryland roadways. Through education and creative outreach as well as the work of our partners throughout the state, we are working to save lives and prevent injuries.
As we look ahead to the future, we are dedicated to providing premier customer service to you in every interaction you have with our agency. We will continue to identify ways to improve customer service by streamlining our processes and using technology. We welcome your feedback about your experience as we strive to provide you with the premier customer service you deserve.