FOR IMMEDIATE RELEASE
|CONTACT:||Buel C. Young||MVA External Affairs|
Maryland MVA Launches Campaign to Drive Web Traffic and Reduce Wait Times
Anywhere, Anytime, MVA Online
GLEN BURNIE, MD (February 26, 2014) – Today, the Maryland Motor Vehicle Administration (MVA) launched its Anywhere, Anytime, MVA Online campaign to encourage customers to “skip the trip” to the local MVA branch and encourage the use of MVA services available via the Internet. The campaign will use radio, including Pandora, TV, web banners, digital advertisement, and social media to spread the word that MVA services are available from “anywhere” at “anytime” via “MVA online.” More customers using online services will mean fewer customers visiting MVA offices, which will reduce the wait time for those customers who have to visit an MVA office to complete their transaction.
Over the past decade, the MVA has become a national leader in expanding the number of services accessible online. “We want to serve you as easily, securely and quickly as possible,” said MVA Administrator John Kuo. “By offering so many products online, a visit to an MVA branch office can be eliminated. We want to give you the best customer service in the country, and many times we don’t need to see you in person to do it.”
Available around the clock, seven days a week, the MVA’s online services offers a convenient alternative to visiting an MVA office. At the MVA’s website: http://www.mva.maryland.gov/ , the array of services is right at your fingertips and can be accessed from the comfort of your home, office, or anywhere.
As part of the plan to reduce wait times in branch offices throughout the state, the MVA will require renewals to be completed through alternative services for eligible driver’s license customers who are under the age of 40. Starting April 1, 2014 for customers who are eligible to renew through alternative means, renewals of non-commercial driver licenses for this age group will only be offered by web, mail or MVA kiosk. These renewals will no longer be processed over the counter at MVA branch office locations. MVA kiosks are located in branch offices across the state, including several which are available 24 hours a day.
To make the MVA’s online services even more easily accessible the MVA has redesigned the website. The online services are easily accessible from the menu bar at the top of the homepage. With eMVA and the MVA’s Fastrack, a variety of services can be completed easily, including online appointments to take the driver skills test; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions.
In addition to the services listed above customers are also able to:
- Renew Identification Cards
- Obtain Substitute Stickers
- Obtain Duplicate/Additional Registration Cards
- Replace Titles
- Designate Emergency Contacts
- Obtain Driving Records
- Obtain Temporary Registration
- Purchase Background Scene License Plates
- Purchase County Pride Stickers
- Download & Print Specific Forms
- Get Information on Administrative Flag Fees
- Extend your Vehicle Emission Inspection Program (VEIP) Test Date
- Make an appointment for a non-REAL ID compliant driver’s license or identification (ID) card.
Learn more about MVA online services at http://www.mva.maryland.gov/ . Anywhere, Anytime, MVA Online!