FOR IMMEDIATE RELEASE
|CONTACT:||Buel C. Young||MVA External Affairs|
STATE AND LOCAL OFFICIALS CELEBRATE
GRAND OPENING OF NEWLY RENOVATED ESSEX MVA
Enhanced Customer Service Includes Additional Capacity, 24/7 Kiosk
ESSEX, MD (September 23, 2015) – Marking another milestone in delivering the Maryland Department of Transportation (MDOT) Motor Vehicle Administration’s (MVA) plan to enhance customer service, Deputy Transportation Secretary James F. Ports, Jr. and Motor Vehicle Administrator Christine Nizer today cut a ceremonial red ribbon to mark the completion of renovations to the MVA Essex branch office in Baltimore County.
The newly renovated office -- located in the Middlesex Shopping Center at 1338-A Eastern Boulevard, Essex, Maryland -- expanded its capacity from 10,689 square feet to 14,126 square feet.
“Baltimore County is the state’s third most populated county,” said Deputy Secretary Ports. “This newly renovated office, with its increase in size and expansion of services, will help us keep pace with that growth”.
“Customer service is a top priority at the MVA. We serve over 200,000 customers each year at the Essex MVA,” said Administrator Nizer. “We recognize that our customers lead busy lives and we are constantly striving to improve our services and to make them more convenient.”
The expansion will allow the MVA to assist up to 200 additional customers daily. Renovations include: a larger Law room, with an increase in the number of counters from seven to 10; the addition of four new driver’s license workstations, which will be fitted with state of the art-equipment to handle additional transactions; the lowering of vehicle services work station counters in order to better accommodate the disabled while adding to customers’ comfort; and the addition of a 24-hour self-service kiosk, so that MVA services will be available when the office is closed.
Customers will be able to utilize the 24-hour self-service kiosk for the following services:
Vehicle Registration Renewals,
Driver’s License and Identification Card Renewals,
Duplicate and Corrected Driver’s License and Identification Cards,
Vehicle Emissions Inspection Program (VEIP) Extensions,
Duplicate/Additional Registration Cards,
Order Plates (Agricultural, Chesapeake Bay, Personalized & Standard) and
Pay Administrative Flag Fees
These features also are available online at any time.
The Essex MVA branch office is open Monday - Friday from 8:30 a.m. to 4:30 p.m. and Saturday from 8:30 a.m. to noon. Driver’s licensing services are offered on Saturday. Vehicle services, except those available through the MVA self-service kiosk, are not offered on Saturdays.
For additional information, please log on to http://www.mva.maryland.gov/