How do I file a complaint against a drivers’ school, a driver education program, or an instructor?
The MVA only investigates complaints which involve a violation of a Maryland law, regulation or policy statement related to a drivers’ school, a driver education program, or an instructor. If you are unsure whether your complaint can be accepted by the MVA, you may want to first contact the MVA’s Driver Instructional Services Division and discuss your concerns with one of our staff. If you decide to file a complaint, you must submit your allegations in writing to the Driver Instructional Services Division.
If your complaint cannot be accepted for further investigation, the Driver Instructional Services Division will notify you in writing. If the complaint is accepted, the Division will conduct an investigation.
- There is no fee associated with filing a complaint.
Driver Instructional Services Division
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
For telephone questions:
MVA Customer Service Center: