FOR IMMEDIATE RELEASE
|CONTACT:||Buel C. Young|
|MVA Organization Relations|
Governor O'Malley Highlights Initiatives to Make MVA Transactions More Convenient
Many Services Can Be Performed at Home, Avoiding a Trip to the MVA
Glen Burnie, MD (July 17, 2008) - Sensitive to rising fuel costs, transportation's impact on the environment and improving customer service, Governor Martin O'Malley is highlighting the Maryland Motor Vehicle Administration's (MVA) ongoing effort to offer more services that can be completed in the privacy of one's own home. Many MVA transactions can be completed via the internet through the MVA's eMVA initiative. eMVA makes a variety of routine transactions available electronically and they can be completed without the need to visit an MVA office. In addition to eMVA, customers can handle many transactions by mail or by phone.
"Our goal is to make the MVA as accessible as possible," said Governor O'Malley. "By making basic transactions available by mail, phone or the internet, citizens can reduce the number of times they actually have to visit an MVA branch office. This makes sense for our customers and it makes sense for the environment because every trip saved means less gas consumed and fewer cars on the road."
To reach eMVA and the available electronic transactions twenty-four hours a day, seven days a week, log on to www.marylandmva.com and click on "Online Services." You will then have access to the following transactions:
- Renew Registrations
- Obtain Duplicate/Additional Registration Cards
- Replace Titles
- Change Your Address
- Obtain Driving Records
- Obtain Temporary Registration
- Purchase Background Scene License Plates
- Purchase Personalized Plates
- Purchase County Pride Stickers
- Download & Print Specific Forms
- Get Information on Administrative Flag Fees
- Extension of your Vehicle Emission Inspection Program (VEIP) Test Date
Citizens can complete many key transactions through the mail, including the renewal of a driver's license, vehicle registration and VEIP extensions.
Customers can reach the MVA Interactive Voice Response Phone System by calling 1-888-834-7344. This system can handle the renewal of a vehicle registration and the payment of an Administrative Flag Fee.
Citizens can speak directly with an MVA customer service representative, Monday - Friday from 8:30 a.m. to 4:30 p.m. by calling the MVA Customer Call Center at 1-410-768-7000. The customer service representatives can help renew registrations, obtain VEIP extensions, and remove parking flags. They can also provide details on specific deadlines, how to obtain the proper forms, and where to mail them.
Continuing its drive to improve customer service, the MVA is completing development of the next generation of self-service kiosks. Among other services, the new kiosks are expected to produce license plate expiration stickers that can be affixed to one's license plates. A prototype is anticipated by the fall of 2008 with deployment in MVA branches and other locations throughout the state early next year.
"We want to make available as many service alternatives as possible for our customers' convenience," stated MVA Administrator John Kuo. "Why waste gas and add to the air pollution problem, when many of our transactions can now be performed by mail, online or over the telephone. We encourage our customers to use these alternate methods to complete their MVA transactions in the comfort of their home or office and not visit an MVA office unless they absolutely have to."