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To reduce the congestion in all of the Maryland Motor Vehicle Administration (MVA) branch offices, the MVA is working hard. We know that your time is valuable and that you prefer not to spend your time at an MVA branch office.
The MVA's vehicle registration renewals are now offered by alternative services instead of over the counter, to reduce congestion at our branch offices and to provide the most efficient service possible to the customers who have to visit a branch office. The change is not expected to negatively impact customers since over 70% of vehicle registration renewals are already done by the alternative services provided by the MVA. In addition, the MVA’s kiosks at each branch office can accommodate any customer who may have previously renewed a vehicle registration over the counter.
So, what are the alternative services? Customers can now complete their vehicle registration renewals via one of the following: as mentioned, the MVA's newest generation self-service kiosks are convenient and they accept cash transactions and print out renewal stickers. Online renewals can be completed at the MVA's website at www.mva.maryland.gov. Customers can also use the U.S. Postal Service and mail in their vehicle registration renewals. Vehicle registrations renewals can even be conducted over the telephone with the MVA's Interactive Voice Response systems by calling 1-410-768-7000. Customers also have the options of using a tag/title service or dealer and letting them renew their vehicle registrations for them.
There are many factors that can impact the length of a customer's visit at an MVA branch office. Like congestion that occurs on roadways, there are days and times where the MVA can become congested due to high volumes of customer traffic. The changing economic climate has forced every business (public or private) to seek additional efficiencies. The MVA is no different and is operating more efficiently today than ever. The MVA is meeting the increasing customer demand with fewer staffing resources. When compared to the MVA operations of just one decade ago, we are conducting millions more transactions each year with several hundred less employees. The efficiencies are possible because of improvements in processes and technology that allow us to better serve our customers.
While we are proud of the improvements we have made in driver safety and customer satisfaction, we recognize there is much we can do. The MVA will continue to find the most efficient ways to deliver services and to meet the increasing demands of our customers. We know that your time is valuable and that you want to complete your MVA transaction in the most convenient way possible. This is why the MVA is now providing real time information regarding our branch office and Vehicle Emissions Inspection Station (VEIP) wait times on our website. You can now check the length of the wait and avoid our peak operating times. Here are the links: http://www.mva.maryland.gov/sebin/customerwaittimes/ and www.mva.maryland.gov/MVA-Programs/VEIP/default.htm
John T. Kuo
Motor Vehicle Administrator