FAQs for Customers

General Questions

How can I view mail that has been sent to me by MDOT MVA?
View all MDOT MVA correspondence about your vehicle through our myMVA portal here.

How can I view the transactions that are upcoming on my MDOT MVA account?

MDOT MVA's First Stop Tool is the best way to view upcoming MDOT MVA transactions and due dates.

How can I update my mailing address?
You may change the address on your driver's license or ID card on our eStore, at a self-service kiosk, by mail, or with an appointment at a branch office. If you only need the change of address card there is no charge. If you want an updated license or ID, there will be a $20 charge. Click here to begin a transaction. For more information on how to change or correct a name or address click here.

How can I pay a traffic citation?
To pay a traffic citation, you must contact the jurisdiction or entity that requested its placement and resolve the problem (e.g., pay a parking fine).  For a list of contact information for the parking, red-light, speed and toll facility flagging program jurisdictions, click here. If you are unsure which agency placed the flag, check your violation notice or contact us with your full name, driver's license number and date of birth.

How can I pay an MDOT MVA Administrative flag?
To pay an administrative flag, you may pay through the eStore. You may also pay at any MDOT MVA Business Service Kiosk. Note: customers should clear their jurisdictional flag/fine BEFORE clearing the MDOT MVA Administrative flag.

How can I find out if I owe any fees?
The presence of a flag on your vehicle's record will prevent you from completing certain types of MVA transactions such as renewing your vehicle's registration. You may check your status or pay and flags  through the eStore.

How can I tell if I have REAL ID documents on file with MDOT MVA?
To see if you have REAL ID documents on file, visit our REAL ID Lookup Tool. To learn more about REAL ID requirements, click here.

Appointment Questions

How do I make an appointment?
To make an appointment, visit the MDOT MVA Scheduling Center .

How do I cancel or reschedule an appointment?
To cancel or reschedule an appointment, visit the MDOT MVA Scheduling Center.

Do I need an appointment to return my tags?
No, you do not need an appointment to return your tags. You may return tags during MVA business hours at any branch office. MDOT MVA branches at Baltimore City, Columbia, Cumberland, Gaithersburg, Glen Burnie, Salisbury and Westminster have a drop boxes available 24/7 to return license plates/tags. Click here for more information.

Do I need an appointment to use a kiosk?
No, you do not need an appointment to use a kiosk. MDOT MVA branches at Baltimore City, Columbia, Essex, Glen Burnie, Parkville, Salisbury, Walnut Hill and Westminster have 24/7 kiosks. All other branches except Prince Frederick have kiosks available during open office times.

Where Is My Product?

How can I find the status of the product I have ordered?
First, please check to ensure the address you have on file with MDOT MVA is correct. Next, using our Product Tracker you can check the mailing status of your driver's license or title transaction.

What is the status of my eStore transaction?
To view the status of your eStore transaction, click here and select “Transaction Status/Re-Print".

Can I get a receipt of my eStore transaction?
To get a receipt of your eStore transaction, click here and select “Transaction Status/Re-Print".

Driver's Related Questions:

How can I change my name on my driver's license?
Name changes on a driver's license or ID card are completed via submission of appropriate documentation of the name change.  You must update your names with the Social Security Administration prior to updating your name with MDOT MVA. If you do not have your REAL ID documents on file, you will need to present them at the appointment in order to obtain a corrected license.

How can I get a driving record?
A non-certified copy of a driving record costs $9. A certified copy costs $12. Click here for more information about fees. You may request a copy of your driving record on our eStore, at a self-service kiosk or at a branch office. Click here for more information about driving records and how to get them.

How can I get an Interpreter to assist me with testing?
If you have difficulty communicating in English or are deaf/severely hearing impaired, you may be able to use an interpreter when you visit the MDOT MVA. For more information, click here.

How early can I renew my driver's license before my 21st birthday?
Drivers who are turning 21 years of age can renew their driver's licenses 7 days before they turn 21. However, commercial drivers must wait until they are 21 to renew their commercial driver's license (CDL).  An appointment is required.

Why is my driver's license suspended?
There are several reasons why a driver's license could be suspended. For information on a license suspension due to traffic citations, click here. For information on a license suspension due to a restriction violation, click here.

Vehicle Questions:

How can I get a duplicate title?
If you need to obtain another title, you may complete a duplicate title request online. Click here to request a duplicate on the eStore. For other ordering options, click here.

Can I order a disability placard online?
To process a disability placard online, first contact your physician. The physician may begin their disability certification portion of the application through the myMVA online portal. Once your physician has completed their section, you may complete the online application here. For additional information and submission options, click here.

How can I get a receipt that says my tags have been returned to MDOT MVA?
To obtain a tag return receipt, you may drop your tags in any of our tag return drop boxes across Maryland along with a complete license plate return form. **Please include your email address on the tag return form, you will receive an email receipt within 24-48 hours (business days)**

To view and download your tag return receipt, click here.

Emissions Testing:

How can I find my vehicle emission testing date?
You can find your vehicle emission here.

How can I get an extension for my vehicle emissions date?
To apply for a VEIP extension, click here.​